Privacy Policy

Last updated: May 2026

iXarra Labs (Pty) Ltd ("iXarra Labs", "we", "us", or "our") is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and applicable data protection laws. This policy explains how we collect, use, store, and protect information when you visit our website or engage with our services.

1. Information we collect

We collect information only when you voluntarily provide it. This includes:

• Contact details you submit through our contact form (name, email address, business website)
• Details about your enquiry or the problem you are looking to solve
• Standard server logs that your browser sends when visiting any website (IP address, browser type, referring page, date and time of visit)

We do not use tracking pixels, advertising networks, or third-party analytics tools that profile individual visitors.

2. How we use your information

Information you submit through our contact form is used solely to:

• Respond to your enquiry
• Assess whether our services are a fit for your needs
• Follow up on any engagement you initiate with us

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Contact form and data storage

Submissions made through our contact form are processed directly on our servers and delivered by email to our support team. No third-party form or analytics services are involved. Submissions are retained only for as long as needed to action your enquiry and are deleted thereafter.

4. Cookies

Our website does not use non-essential cookies. No consent banner is required. Standard session data may be stored by your browser as part of normal web browsing but is not used to track or identify you.

5. Data security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, or misuse. Our website is served over HTTPS. Access to submitted data is restricted to authorised team members only.

6. Your rights

Under POPIA you have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information where no legitimate purpose for retention exists
• Object to the processing of your information

To exercise any of these rights, contact us at support@ixarralabs.co.za. We will respond within a reasonable time and no later than 30 days.

7. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

8. Changes to this policy

We may update this policy from time to time. The date at the top of this page reflects when it was last revised. Continued use of our website after changes constitutes acceptance of the updated policy.

9. Contact

For any privacy-related questions or requests:

iXarra Labs (Pty) Ltd
Johannesburg, South Africa
support@ixarralabs.co.za